Terms of Service

Welcome to Klasta! By signing up for a Klasta Account or by using any Klasta Services (as defined below), you are agreeing to be bound by the following terms and conditions (the "Terms of Service").

As used in these Terms of Service, "we", "us", "our" and "Klasta" means the applicable Klasta Contracting Party, and "you" means the Klasta User (if registering for or using a Klasta Service as an individual), or the business employing the Klasta User (if registering for or using a Klasta Service as a business) and any of its affiliates.

Klasta provides a complete multi-seller commerce platform that enables merchants to unify their commerce activities. This platform includes a range of tools for merchants to build and customize online stores, sell in multiple places (including web, mobile, social media, online marketplaces, and other online locations ("Online Services") and in person ("POS Services")), manage products, inventory, payments, fulfillment, shipping, business operations, marketing and advertising, and engage with existing and potential customers.

2. Account Terms & Activation

2.1. Registration

To access and use the Services, you must register for a Klasta account ("Account") by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Klasta may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.

2.2. User Ecosystem (Sellers, Customers, Clusters)

The Klasta ecosystem facilitates interactions between multiple entities:

• Sellers: Merchants who utilize Klasta's SaaS platform, Seller Admin Panel, POS, and online store builder to list and sell products.
• Customers: End-users who purchase goods from Sellers via the Klasta platform, Klasta Marketplace, or physical POS locations.
• Clusters (Cluster Managers): Regional administrative entities that oversee local logistics, seller onboarding, and localized marketing efforts within designated geographical zones.
• Riders: Delivery personnel connected through the platform to facilitate local logistics and last-mile delivery.

3. Subscriptions & Storage Billing

Klasta operates on a freemium subscription model structured to support businesses from startup to enterprise scale.

• Free Trial: New Seller accounts are granted a 10-day free trial, which includes access to all core platform features and a maximum of 5GB of digital storage space for media and catalog data.
• Prime Plan: Upon expiration of the free trial, Sellers must subscribe to the Prime Plan (currently priced at ₹200 per month). The Prime Plan includes a base storage allocation of 10GB.
• Storage Overage Fees: If a Seller's digital asset footprint (images, videos, documents) exceeds the allocated 10GB under the Prime Plan, Klasta will automatically bill an additional ₹100 per month for every extra 1GB of storage utilized.

4. Payment Gateway & Real-Time Settlements

Klasta integrates secure third-party payment gateways (including ICICI Bank Gateway) to facilitate transactions between Customers and Sellers.

• Real-Time Settlement: Klasta provides a digital wallet system for Sellers. Eligible transactions are processed and credited to the Seller's Klasta Wallet in real-time, subject to standard banking clearance delays and fraud prevention holds.
• Platform Fees: Klasta deducts applicable platform fees, commissions, and taxes automatically at the source before crediting the net amount to the Seller's wallet.
• Payouts: Sellers may initiate payouts from their Klasta Wallet to their linked, verified bank accounts. Klasta is not a bank, and wallet balances do not accrue interest.

5. Logistics & Local Delivery Services

Sellers can fulfill orders via Klasta's integrated logistics network, which includes both national courier partners and local delivery services.

• Local Riders: Orders within specific regional Clusters may be assigned to local Riders for expedited fulfillment. Sellers are responsible for ensuring packages are ready for dispatch upon rider arrival.
• Shipping Liability: Klasta facilitates the connection between Sellers and logistics providers but does not assume liability for lost, damaged, or delayed shipments. Claims must be processed through the respective logistics partner's framework.

6. Website, POS & Marketplace Operations

6.1. Single Panel Management

The Klasta Seller Admin Panel provides unified, centralized control over all commerce modules, featuring a clean and easy user interface (UI).

6.2. Website & Customization

Sellers can generate dynamic online websites using Klasta's customizable design templates and short pages. Klasta provides SEO and AI-ready infrastructure to optimize product visibility.

6.3. Point of Sale (POS) & Stock Management

The integrated POS system allows Sellers to process in-person transactions. Klasta's stock management engine automatically synchronizes inventory levels across physical POS locations, the online website, and the Klasta Marketplace.

6.4. Master & Quick Products

Sellers can utilize Klasta's global product database for one-click import and sale ("Master Products") or create custom localized listings ("Quick Products"). Sellers bear full responsibility for the accuracy of pricing, descriptions, and legal compliance of all listed products.

7. Cashback, Offers & Referrals

Klasta includes built-in promotional tools allowing Sellers to configure discounts, BOGO (Buy One Get One) offers, and dynamic pricing rules.

• Cashback System: Sellers can opt-in to the Klasta Cashback network, offering digital wallet credits to Customers for future purchases within the ecosystem.
• Unlimited Referral Model: The Klasta platform supports an unlimited referral structure, rewarding Users (Customers, Sellers, or Affiliates) for driving successful conversions or onboarding new entities. Rewards are distributed automatically to Klasta Wallets based on predefined platform logic and are subject to verification against fraudulent activity.

8. Seller Analytics & Responsibilities

Sellers have access to ready Profit & Loss (P&L) statements and Balance Sheet analytics through the Admin Panel. While Klasta provides these tools for convenience, they do not constitute formal financial or tax advice. Sellers are solely responsible for:

• The collection, reporting, and remittance of all applicable taxes.
• Resolving customer disputes, processing refunds, and handling product returns.
• Ensuring all sold goods comply with local, state, and national laws.

9. Intellectual Property

We do not claim any intellectual property rights over the materials you provide to the Klasta Service. All materials you upload (including Master and Quick product data modifications) remain yours. You can remove your Klasta Store at any time by deleting your Account. By uploading materials, you agree: (a) to allow other internet users to view the materials you post publicly to your store; (b) to allow Klasta to store, and in the case of materials you post publicly, display and use your materials; and (c) that Klasta can, at any time, review and delete all the materials submitted to its Service.

10. Termination & Support

Klasta provides dedicated technical support via the Admin Panel. We reserve the right to modify or terminate the Klasta Service, the Terms of Service, or your Account for any reason, without notice at any time. Fraudulent activity, abuse of the referral/cashback systems, or selling prohibited items will result in immediate Account suspension and forfeiture of pending wallet settlements.