Privacy Policy

Introduction

In our mission to make commerce better for everyone at Klasta, we collect and use information about you, our:

• merchants using Klasta to power your business through our Seller Admin Panel, POS systems, and dynamic online websites.
• customers who shop at a Klasta-powered business, utilize Klasta Wallets, or purchase from the Klasta Marketplace.
• cluster managers & partners who oversee regional operations, develop the network, and manage local logistics.
• riders facilitating last-mile delivery services within the Klasta logistics network.
• visitors to Klasta's websites, or anyone contacting Klasta support.

This overall privacy policy ("Privacy Policy") will help you better understand how we collect, use, and share your Personal Data across the unified platform.

Our values

Trust is the foundation of the Klasta platform. We believe that your data is exactly that—yours. We design our single-panel architecture to ensure that whether you are managing stock, analyzing P&L statements, or configuring BOGO offers, your data remains secure and private.

We do not sell your personal data to third parties. We only use it to provide our core services: securing payment gateway transactions, enabling real-time settlements, and facilitating seamless logistics and e-commerce operations.

Why we process your information

We generally process your information to provide the Klasta services to you. This includes:

• For Sellers: Processing subscriptions, calculating extra GB storage overages, and generating real-time ledgers and balance sheets.
• For Customers: Tracking digital wallet balances, processing real-time cashback distribution, and managing unlimited referral benefits.
• For Logistics: Sharing necessary delivery addresses with local Riders and third-party logistics partners to ensure order fulfillment.
• For Payments: Transmitting encrypted transaction data to our integrated ICICI Bank gateway to authorize payments and process real-time payouts.

Your rights over your information

You have the right to access, correct, or delete your personal information. Sellers can manage most of their data directly through the Seller Admin Panel. Customers can update their profiles, manage wallet balances, and track their referral history via their Klasta account dashboard.

Data across the Ecosystem

Klasta's strength lies in its unified ecosystem. When a Seller utilizes the "Master Product" catalog to import products with one click, or manages localized "Quick Products," this data is synced across the Klasta Marketplace, their custom Online Website, and their physical POS terminals. We process this product data to ensure accurate real-time stock management and to optimize the SEO readiness of the platform.

Our use of Machine Learning & AI

Klasta employs AI-ready tools to help merchants optimize their SEO, generate product descriptions, and analyze consumer purchasing patterns on the Marketplace. We use aggregated, anonymized data to train these models to improve the overall ecosystem, ensuring that no personally identifiable information (PII) is exposed during this process.

How you can reach us

If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise your rights, please contact our dedicated 24/7 Support team via the Seller Admin Panel, or email our Data Protection Officer at [email protected].